Refund policy

We offer a 15-day return policy, which means Returns are accepted within 15 days of delivery

• Customers are responsible for return shipping costs

• Shipping fees are non-refundable

• Final sale items are not eligible for return or refund

To be eligible for a return, your item must be:

A receipt or proof of purchase is required.

To request a return, please get in touch with us at:
📧 info.balanakids@gmail.com

If your return is approved, we will provide instructions on how and where to send your package.

Items sent without prior approval will not be accepted.

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us within 48 hours with photos so we can resolve the issue quickly.

We do not accept returns for:

We do not offer direct exchanges.
To receive a different item, please return the original product and place a new order.

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days.

We currently accept returns and ship only within the United States.

MomiDream
📧 info.balanakids@gmail.com